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Business expert agents. Ready to get to work. Day one.

Solutions / SAIL for Telecom

All your orders activated.
All your partners connected.
All your charges, always right.

From quote to activation to bill to settlement.

Quote, order, qualify, activate, assure, mediate, bill and settle. SAIL connects the OSS and BSS stacks you already run, as they are, through TM Forum Open APIs. It reconciles order fallout in bulk, enriches orders mid-flight and releases validated corrections, all without replacing the telecom core.

Book a demo →See it resolve

Everyone has AI. So do we.

Shave months off the build.
Activate SAIL on day one.

No replacement. No migration project. No pre-cleaning.

01

Every system connected.

CRM, CPQ, catalogue, order management, activation, inventory, mediation, billing, ticketing and partner platforms, without replacing any of them.

02

Every order traced.

Customer to product order to service order to resource to bill, linked by identity across every system.

03

Every handoff monitored.

Qualification, activation, port dates and SLA clocks across commercial, network, wholesale and billing teams.

04

Every fallout resolved.

Data defects repaired, outages replayed safely, commercial and capacity conflicts routed to the right owner.

Who’s using SAIL

medtronicboeingnikeadidasamazonuber freightemersonabbkeysightlockheed martinbaxterbdhaleonkawasakipaccarbechtelinternational paperlyondellbasellingram microwescofergusonessitynestescholasticbissellolamsgsweatherfordcoyote logisticsarrive logisticsechoverifonepanduitgopuffscoularclayton homes

Everyone has AI. So do we.

You have AI. We have AI.
Who builds the better telecom product?

The models are the same for everyone. Everyone has agents. What matters is what those agents know. Every SAIL agent carries 14 years of solved telecom problems, so AI builds a product shaped to your business outcome, not a generic one.

Everyone has agents. Ours are battle-tested telecom SMEs. Skip months of rebuilding what they already know.

The latest AI modelsEveryone
+
Agent frameworks & toolingEveryone
+
14 years solving telecom, in productionOnly SAIL
=
A product built for your business outcomeLive in days

What our telecom agents already know

Quote-to-orderOrder-to-activateNumber portabilityTrouble-ticket orchestrationCDR mediationPartner settlementCustomer / AccountProduct / OfferingOrder / ServiceResource / NetworkElementTroubleTicket / SLACDR / UsageEvent / SettlementTMF620 catalogueTMF622 product orderTMF641 service orderTMF645 qualificationTMF638 / TMF639 inventoryTMF621 trouble ticketSIDeTOM

Always the perfect fit

A wrapper around your systems.
Whatever they look like.

However fragmented your landscape, wherever it runs and however old or new the technology, SAIL connects to it as it is. It becomes a perfect-fit wrapper around your systems, then switches on every telecom value-add service, AI-powered analytics and efficiency tool, instantly and on top of what you already run.

  • Data cleansingNot required
  • Migration or replacementNot required
  • IT work on your sideNot required
  • The whole, delivered the way you need itDay one
Activated instantly for telecom
Quote & orderQualify & activateAssureMediate & billWholesale & partners
SAIL · the perfect-fit layer
ConnectContextualiseRulesObserveResolve
Your systems, exactly as they are
Customers & channelsProducts & ordersNetwork & inventoryAssurance & fieldUsage & billingWholesale & partners
Old · new · internal · external · every partner
↓ Delivered as one whole that suits your need: applications · partners · teams · AI
14+Years in production
1B+Production volumes
24×7Support included
99.99%Uptime SLA

Connect instantly across

Your whole network.
Systems stay in place.

SAIL links every participant’s data to the process it serves, in the format and protocol each one already uses.

Customers & channels

Consumer, enterprise, dealers, digital

Products & orders

Catalogue, CPQ, product and service orders

Network & inventory

Activation, resources, network elements

Assurance & field

Tickets, alarms, SLAs, dispatch

Usage & billing

CDRs, mediation, rating, bills

Wholesale & partners

Carriers, MVNOs, roaming, settlement

From quote to activation to bill to settlement.

Every telecom workflow. One platform.

A few high-impact places to start. Each runs on the same connected data, rules and resolution cycle.

Quote & order

Every order flows through.

Sync the catalogueOfferings and product specifications kept aligned across CPQ, CRM and order management (TMF620).
Capture every channelConsumer, enterprise, dealer and digital orders, normalised as TMF622 product orders.
Reconcile fallout in bulkUpload the backlog and see every failure grouped by cause.
Enrich mid-flightMissing account IDs and address references filled from trusted sources, with provenance.

Qualify & activate

Every service activated on time.

Qualify before you promiseService qualification (TMF645) and address checks before the order is accepted.
Orchestrate service ordersTMF641 service orders tracked to activation and confirmed by the network.
Align inventoryService and resource inventory (TMF638, TMF639) agree with what is actually live.
Port numbers cleanlyPort requests, confirmations and due dates tracked, with mismatches caught before cutover.

Assure

Incidents grouped. Tickets resolved.

Group ticketsRepeated tickets for one incident are grouped, with every ID preserved (TMF621).
Find the root causeSeparate data defects, network outages and business conflicts.
See every affected serviceKnow every customer and SLA an incident touches.
Verify restorationTime to restore, measured against the SLA and evidenced.

Mediate & bill

Every event rated. Every charge accounted for.

Mediate CDRs and xDRsUsage records collected, deduplicated and normalised before rating.
Reconcile usage to billingUsage matched to active services and contracts, with no unbilled exposure.
Run revenue assuranceOrder-to-bill, network-to-billing and rating checks in one console.
Resolve disputes with evidenceCharge disputes aged and resolved with the usage and orders that prove them.

Wholesale & partners

Every partner live in a day.

Run a wholesale portalPartner quotes, orders, tickets and invoices in one governed portal.
Order across providersMEF LSO inter-provider ordering for access and Ethernet services.
Settle with partnersInterconnect, roaming and MVNO settlement differences explained line by line.
Meet partners where they areOpen APIs, EDI and SFTP, or a portal, a spreadsheet or an email. SAIL normalises all of it.

Control tower

See what failed. See why.
See what was fixed.

One view joins failure groups, governed actions, holds and backend verification. Every record is accounted for.

SAIL CONTROL TOWERTelecom

Order reconciliation · 1,000 orders

Live
1,000Received
720Passed first validation
220Repaired & backend verified
60Held for decision
Failure clusterOrdersRemediationVerified / held
Missing billing account ID90Approved lookup90 / 0
Invalid address reference70Trusted reference enrichment70 / 0
Transient activation timeout40Idempotent replay40 / 0
Catalogue version drift20Map to published offering20 / 0
Feasibility / capacity conflict40Business decision required0 / 40
Port details mismatch20Request confirmation from donor0 / 20
Original retained→Cause identified→Correction staged→Revalidated→Backend verified

Illustrative data. Your rules, approval policy and systems define the actual outcomes.

Bulk order repair, with mid-flight enrichment.

Before

  • 1,000 orders scattered across OSS and BSS
  • 280 fallouts with their causes hidden
  • Repeated tickets hide a shared failure

With SAIL

  • 940 orders verified live in the backend
  • 60 commercial, capacity and port conflicts held for review
  • Ticket groups keep every source ID
01Upload & correlateJoin the backlog to CRM, order, inventory and activation state.
02Explain & groupSeparate data defects, outages and business conflicts.
03Enrich & releaseApply trusted values and approve the uncertain ones.
04Verify & learnReconcile acknowledgements and the final backend state.

Exception handling

Auto-correct. Hybrid. Manual.
You define the cycle.

Recovery closes only with backend evidence. AI proposes. Your policy authorises.

Auto-correct

When the fix can be proven from an authoritative source (a lookup, a master record, an approved mapping), SAIL corrects it, revalidates it and releases it. No touch, full evidence.

For exampleMissing billing account IDs and invalid address references are enriched from trusted sources and verified: 160 orders, no touch.

Hybrid

SAIL stages the correction with the evidence. Your team approves it in one step, for a single record or a whole cohort.

For exampleTransient activation timeouts are replayed idempotently once an operator confirms the network never activated the service.

Manual

When judgement is needed, the record is held, owned and routed to the right expert with its cause, impact and SLA clock. Nothing is invented.

For exampleFeasibility, capacity and port conflicts go to the business owner. SAIL never infers commercial terms, consent, number ownership or network capacity.
Detect→Explain→Act→Revalidate→Verify

Continuous observability

Observe every step.
Measure every outcome.

Your data. Your rules. Your process. Your exceptions. Your recovery specifications.

01

Data elements

Completeness, freshness and provenance

02

Business objects

Order, service, resource and identity integrity

03

Rules

Catalogue, eligibility, contract and SLA policy

04

Process

Qualification, activation, port and billing milestones

05

Exceptions

Severity, owner, approval and escalation

06

Recovery

Safe replay, acknowledgement and proof of outcome

Coverage

Broad connectivity.
Precise process context.

Standards, technologies, entities and workflows, natively supported and configured to your environment.

Every process

Quote-to-orderOrder-to-activateNumber portabilityTrouble-ticket orchestrationCDR mediationPartner settlement

Business objects

Customer / AccountProduct / OfferingOrder / ServiceResource / NetworkElementTroubleTicket / SLACDR / UsageEvent / Settlement

TM Forum Open APIs

TMF620 catalogueTMF622 product orderTMF641 service orderTMF645 qualificationTMF638 / TMF639 inventoryTMF621 trouble ticket

Frameworks & formats

SIDeTOMMEF LSOCDR / xDRJSON / XML / CSVPDF / email / OCR

Systems

Amdocs / NetcrackerOracle CommunicationsSalesforce Comms CloudServiceNowMediation / billingCPQ / CRM

Operational risks

Order falloutDouble activationInventory mismatchFailed portUnbilled usageSettlement dispute

Prove it

Bring your hardest cases.

We run these against your own data. Each has one correct answer, and SAIL gets it the same way every time.

Bulk accounting

1,000 orders with 280 seeded failures.

720 pass + 220 repairs + 60 holds.

Mid-flight enrichment

A missing ID with an approved, unambiguous lookup.

Filled with provenance; revalidated.

Duplicate-safe recovery

A timeout after the network has already activated the service.

No second order or activation.

Ticket grouping

Repeated tickets for one service incident.

Grouped; IDs preserved; distinct outages kept separate.

All your orders activated. All your partners connected.
All your charges, always right.

Start with the systems and partners you already have. See your first verified outcome on day one.

Book a demo →See how SAIL works