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Business expert agents. Ready to get to work. Day one.

Solutions / SAIL for Public Sector

Every application received.
Every case accounted for.
Every decision on the record.

From first request to final record.

Citizens, businesses, agencies and suppliers. Applications, cases, permits, grants, benefits, procurement and payments. SAIL connects every departmental system, portal and agency you already run, as it is, and keeps every service auditable from first request to final record. SAIL supports decisions. Eligibility and legal determinations stay with authorised officers, with human approval gates throughout.

Book a demo →See it resolve

Everyone has AI. So do we.

Shave months off the build.
Activate SAIL on day one.

No replacement. No migration project. No pre-cleaning.

01

Every agency connected.

Departments, partner agencies, suppliers and payment and identity services, over API, file exchange, portal, form or email.

02

Every case tracked.

Applicant, application, case, evidence, decision and payment linked by identity, across every system involved.

03

Every obligation monitored.

Statutory deadlines, service standards, retention schedules and approval gates, checked continuously.

04

Every exception resolved.

Complete what authoritative records can prove. Route every determination to an authorised officer, with the evidence attached.

Who’s using SAIL

medtronicboeingnikeadidasamazonuber freightemersonabbkeysightlockheed martinbaxterbdhaleonkawasakipaccarbechtelinternational paperlyondellbasellingram microwescofergusonessitynestescholasticbissellolamsgsweatherfordcoyote logisticsarrive logisticsechoverifonepanduitgopuffscoularclayton homes

Everyone has AI. So do we.

You have AI. We have AI.
Who builds the better public sector product?

The models are the same for everyone. Everyone has agents. What matters is what those agents know. Every SAIL agent carries 14 years of solved public sector problems, so AI builds a product shaped to your business outcome, not a generic one.

Everyone has agents. Ours are battle-tested public sector SMEs. Skip months of rebuilding what they already know.

The latest AI modelsEveryone
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Agent frameworks & toolingEveryone
+
14 years solving public sector, in productionOnly SAIL
=
A product built for your business outcomeLive in days

What our public sector agents already know

Citizen requestsCase managementPermits / licensingGrantsBenefits intakeInspectionsVendor onboardingPublic procurementContractsE-invoicingPaymentsRecords requestsNIEM-aligned exchangeOpen311Peppol BISUBLISO 20022eIDAS identity patternsDigital identityGovernment payments

Always the perfect fit

A wrapper around your systems.
Whatever they look like.

However fragmented your landscape, wherever it runs and however old or new the technology, SAIL connects to it as it is. It becomes a perfect-fit wrapper around your systems, then switches on every public sector value-add service, AI-powered analytics and efficiency tool, instantly and on top of what you already run.

  • Data cleansingNot required
  • Migration or replacementNot required
  • IT work on your sideNot required
  • The whole, delivered the way you need itDay one
Activated instantly for public sector
Request & intakeCase managementPermits, grants & benefitsProcurement & paymentsRecords & transparency
SAIL · the perfect-fit layer
ConnectContextualiseRulesObserveResolve
Your systems, exactly as they are
Citizens & residentsBusinesses & applicantsCaseworkers & inspectorsPartner agenciesSuppliers & procurementFinance & records
Old · new · internal · external · every partner
↓ Delivered as one whole that suits your need: applications · partners · teams · AI
14+Years in production
SOC 2Type II, with GDPR and HIPAA compliance
24×7Support included
99.99%Uptime SLA

Connect instantly across

Your whole network.
Systems stay in place.

SAIL links every participant’s data to the process it serves, in the format and protocol each one already uses.

Citizens & residents

Requests, applications, evidence

Businesses & applicants

Permits, licences, grants

Caseworkers & inspectors

Cases, inspections, determinations

Partner agencies

Referrals, data exchange, verification

Suppliers & procurement

Tenders, contracts, invoices

Finance & records

Payments, retention, audit

From first request to final record.

Every public service. One auditable platform.

A few high-impact places to start. Each runs on the same connected data, rules and resolution cycle.

Request & intake

Every request in. Every request complete.

Open a citizen-service portalAccessible forms, status tracking and notifications, generated from canonical service objects.
Accept any channelOnline forms, Open311 requests, email, paper scans and partner feeds, normalised into one application.
Verify identityApplicants verified through approved digital-identity services before data is shared.
Check completeness at the doorMissing evidence requested straight away, not discovered weeks later.

Case management

Every case owned. Every clock visible.

Route by your rulesJurisdiction, service type and priority send each case to the right team.
Manage evidenceDocuments and evidence items attached, versioned and retained by schedule.
Support the decisionRules evaluated and evidence assembled. The officer decides and the decision is recorded.
Track statutory deadlinesEvery case ages against its service standard, with escalation before it is missed.

Permits, grants & benefits

Every application decided on the record.

Run permit and licensing workflowsApplication, review, inspection, issue and renewal, in one governed flow.
Schedule inspectionsInspection results captured in the field and linked back to the permit.
Manage grants end to endApplication, award, milestone reporting and drawdown, reconciled to the grant.
Take benefit applicationsIntake and eligibility decision support, with the final determination made by an officer.

Procurement & payments

Every supplier vetted. Every payment traceable.

Onboard vendorsRegistration, verification and bank details checked before first use.
Run procurement workflowsRequests, tenders, awards and contracts, with approvals by delegation.
Receive e-invoicesPeppol and UBL invoices matched to the contract and the order.
Pay and notifyPayments and citizen notifications sent through approved government services and reconciled.

Records & transparency

Every record retained. Every request answered.

Exchange data between agenciesNIEM-aligned exchanges with legacy departmental systems, without replacing them.
Answer records requestsFOIA and records requests tracked, searched, reviewed and released on time.
Apply retention schedulesRecords kept, archived or disposed of by policy, with proof.
Prove every stepWho saw what, who changed what and who decided, queryable and replayable.

Control tower

See what failed. See why.
See what was fixed.

One view joins failure groups, governed actions, holds and backend verification. Every record is accounted for.

SAIL CONTROL TOWERPublic Sector

Application batch · 1,000 applications

Live
1,000Applications received
700Complete at intake
220Completed & accepted
80Held for an officer
Failure cohortApplicationsGoverned actionOutcome
Non-standard address110Authoritative address register110 accepted
Missing parcel / site reference70Approved property lookup70 accepted
Missing applicant identifier40Verified identity match40 accepted
Missing supporting evidence50Request from applicant50 held
Eligibility rule exception30Caseworker determination30 held
Original retained→Cause identified→Correction staged→Revalidated→Backend verified

Illustrative data. Your rules, approval policy and systems define the actual outcomes.

Complete the application before it stalls the case.

Before

  • 300 incomplete applications spread across inboxes and legacy systems
  • Staff re-key the same addresses and references by hand
  • A submitted form mistaken for an accepted application

With SAIL

  • 920 accepted, 80 owned cases with a clock
  • Every completion linked to the authoritative record it came from
  • No invented evidence. No automated determinations.
01Receive oncePreserve 1,000 original applications and identify 300 gaps.
02Group the causesCluster by rule, service, channel and jurisdiction.
03Complete safelyFill 220 from authoritative records and hold 80.
04Prove the outcome920 accepted and 80 held, every step on the audit record.

Exception handling

Auto-correct. Hybrid. Manual.
You define the cycle.

Recovery closes only with backend evidence. AI proposes. Your policy authorises.

Auto-correct

When the fix can be proven from an authoritative source (a lookup, a master record, an approved mapping), SAIL corrects it, revalidates it and releases it. No touch, full evidence.

For exampleA non-standard address is normalised against the authoritative address register, revalidated and accepted: 110 of 110.

Hybrid

SAIL stages the correction with the evidence. Your team approves it in one step, for a single record or a whole cohort.

For exampleA grant milestone report is short on evidence. The variance is staged with the award terms, a grants officer approves the next step, and SAIL records it.

Manual

When judgement is needed, the record is held, owned and routed to the right expert with its cause, impact and SLA clock. Nothing is invented.

For exampleAn eligibility exception goes to a caseworker with the evidence and the rule that failed. SAIL never makes an eligibility or legal determination, and never invents evidence.
Detect→Explain→Act→Revalidate→Verify

Continuous observability

Observe every step.
Measure every outcome.

Your data. Your rules. Your process. Your exceptions. Your recovery specifications.

01

Data elements

Completeness, validity and authoritative source

02

Business objects

Applicant, application, case, permit and payment integrity

03

Jurisdiction rules

Versioned rules, applicability and outcome per case

04

Service standards

Statutory deadlines, ageing and escalation

05

Approval gates

Who approved, with what evidence and what authority

06

Records & audit

Access, retention, disclosure and replayable history

Coverage

Broad connectivity.
Precise process context.

Standards, technologies, entities and workflows, natively supported and configured to your environment.

Every service

Citizen requestsCase managementPermits / licensingGrantsBenefits intakeInspections

Back office

Vendor onboardingPublic procurementContractsE-invoicingPaymentsRecords requests

Exchange standards

NIEM-aligned exchangeOpen311Peppol BISUBLISO 20022eIDAS identity patterns

Government services

Digital identityGovernment paymentsNotificationsAddress registersLegacy departmental systemsRecords archives

Technologies

REST / SOAPSFTP / MFTEvents / queuesJSON / XML / CSVPDF / email / OCRAccessible web forms

Governance

Human approval gatesData residencyRetention schedulesCitizen privacyAccessibilityAudit lineage

Prove it

Bring your hardest cases.

We run these against your own data. Each has one correct answer, and SAIL gets it the same way every time.

Mixed application batch

1,000 applications: 700 complete, 220 completable from records, 80 needing an officer.

920 accepted + 80 held = 1,000.

Repeat submission

An applicant submits the same permit application twice after a timeout.

One case; both submissions linked.

Eligibility exception

An applicant falls just outside a published rule.

Held for a caseworker; no automated determination.

Records request

A request spans three departmental systems.

Every source searched; every release on the audit record.

Every application received. Every case accounted for.
Every decision on the record.

Start with the systems and partners you already have. See your first verified outcome on day one.

Book a demo →See how SAIL works